While tenants may be responsible for changing the utility names, if the landlord handles the changeover this may reduce any confusion and provide peace of mind. Landlords should immediately change the relevant utility information once the new tenant has moved in to avoid being chased for payments they shouldn't owe. Since landlords are responsible for paying utility bills during periods of vacancy, the previous tenant’s name should be replaced with that of the landlord’s until a new tenant moves in. Landlords can also end up being responsible for utility payments if the relevant names weren’t changed on the utility accounts after new tenants moved in. In this case, the landlord would include the cost in each tenant’s monthly rent (split accordingly). In cases where landlords are in charge of an HMO, they may opt to pay for the utility bills directly if they are renting out the property by bedroom. Landlords are typically required to pay utility bills between tenancies, when the property is vacant. When is the landlord responsible for paying utility bills? When new tenants move in, the utility accounts with each relevant provider must be changed into the name of the new tenants, either by the tenants themselves or by the landlord (depending on landlord preference). Neither the new tenants nor the landlord are responsible for the unpaid debts of previous tenants. in all cases unless otherwise agreed), they are obliged to pay their bills the entirety of their tenancy. When tenants are responsible for their utilities (i.e. There should be a specific clause within the tenancy agreement stating who is responsible for utility bill payments to avoid any confusion in the future. In most tenancies, the tenants are responsible for paying utility bills, including water, electricity, gas, council tax, landline services, TV licence, and internet. When is the tenant responsible for paying utility bills? However, unpaid bills can become a point of contention, potentially involving law enforcement visits in severe circumstances.įor more information concerning tenant and landlord responsibilities for utility bills, check out our FAQ guide down below. When utility bill responsibility is managed correctly through a proper tenancy agreement clause, tenants are in charge of paying utility fees for the entirety of their tenancy. Utility bills are typically the responsibility of tenants, but if the paperwork is handled incorrectly during a tenancy changeover, landlords may need to get in touch with suppliers to absolve themselves of any liability for payment. Click here to see the list of agencies.With the immense volume of paperwork that accompanies new tenancies, it can be difficult to keep track of additional bill payments. There are agencies that may be able to assist with your water bill. If this happens to you, contact a Customer Service Representative at (214) 651-1441 as soon as possible to discuss a payment arrangement. We understand that financial emergencies can arise unexpectedly. Contact customer service for payment verification and cancellation of disconnection. Please pay using an alternate method (see above). If you receive a termination notice, it is too late to mail your payment. If the past due bill becomes delinquent, a termination notice will be mailed. When a bill is not paid before the next billing date, the past due amount will appear on the next bill. Call us at (214) 651-1441 for a list of the pay stations nearest you.Ī night deposit box is located at Dallas City Hall on Marilla Street between Ervay and Akard. This option is available 24 hours a day, 7 days a week.Ĭurrent bills can be paid at any authorized pay station. You may pay your bill by phone using our automated telephone system at (214) 651-1441. Use a check or money order when paying by mail. AutoPay can be initiated Online at the City of Dallas ePay site and you will find answers to most frequently asked questions in the FAQ section of the sign in page.Įnclose the bottom portion of your statement with your payment in the return envelope provided. The charges will be debited from your account and credited to your water bill account each month on the due date of your water bill. It allows for an automatic debit from your checking, savings or credit card account. There is no charge for this service.ĪutoPay is easy and convenient. You will be able to view your bills online for 13 months. You must provide an e-mail address so that an e-mail can be sent to you each month when your bill has been posted. Payments will be posted to your account within 2 business days. Once you enroll in this service you can pay your bill online each month. You may pay your bill Online by going to the City of Dallas ePay site.
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